Account Manager - State Farm Agent Team MemberSan Antonio - TX
Account Manager - State Farm Agent Team Member
Full Time • San Antonio - TX
Benefits:
Career Development Opportunities
Work-Life Balance
Community Involvement
Supportive Work Environment
Bonus based on performance
Competitive salary
Free food & snacks
Paid time off
Training & development
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance
Are you great with people, enjoy solving problems, and looking for a career where you can grow?
At Gaby Holden State Farm, we're looking for an Account Manager who genuinely enjoys helping others, building relationships, and delivering an exceptional customer experience.
This position is primarily focused on customer service and account management, with opportunities to contribute to agency growth through customer retention, referrals, and identifying additional insurance needs.
We're looking for someone who is dependable, organized, takes initiative, and enjoys being part of a team. Insurance experience is a plus, but we're also open to candidates with strong customer service backgrounds who are eager to learn and grow with us.
We take pride in the relationships we build with our customers, our involvement in the community, and the supportive team environment we've created.
If you're looking for more than just another job, we'd love to meet you!
RESPONSIBILITIES
Provide exceptional customer service by assisting with policy questions, billing inquiries, coverage changes, and account servicing.
Build and maintain strong customer relationships to encourage retention and loyalty.
Proactively follow up with customers to ensure their insurance needs are being met.
Identify opportunities to recommend additional insurance products and coverage based on customer needs.
Assist with new business opportunities, referrals, and agency growth.
Handle customer concerns and challenging situations with patience, professionalism, and a solutions-focused approach.
Maintain accurate customer records, document interactions, and manage follow-up tasks.
Collaborate with team members to provide a consistent and positive customer experience.
Participate in ongoing training, professional development, and team goals.
WHAT WE'RE LOOKING FOR
Strong customer service skills and a genuine desire to help others.
Excellent communication and interpersonal skills.
Ability to build rapport and develop lasting customer relationships.
Strong organizational skills, attention to detail, and the ability to multitask.
A self-starter who takes initiative, follows through, and is accountable for their work.
A positive attitude and willingness to learn, accept feedback, and grow professionally.
Comfortable having sales conversations and identifying opportunities to help customers with additional coverage.
Ability to work independently while contributing to a team environment.
Previous customer service, insurance, or account management experience preferred but not required.
REQUIRED QUALIFICATIONS
Ability to obtain a Texas Property & Casualty Insurance License.
Ability to obtain a Texas Life & Health Insurance License.
Reliable transportation.
Ability to work full-time in an office setting.
Basic computer proficiency and ability to learn new systems.
COMPENSATION & BENEFITS
We believe in recognizing hard work, supporting professional growth, and creating a workplace where our team can succeed.
WHY JOIN OUR TEAM?
At Gaby Holden State Farm, we believe great customer service starts with a great team.
We work hard, support one another, celebrate our successes, and take pride in making a difference for our customers and our community.
We're looking for someone who wants to build a career, take ownership of their responsibilities, and grow alongside our agency.
We're actively interviewing and looking to fill this position as soon as possible. If this sounds like the right opportunity for you, we encourage you to apply!
Join us!
Compensation: $35,000.00 - $85,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in San Antonio, TX and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
